FAQs
No obligation
WebCDR provides a full-featured billing system over the web that includes dozens of traffic reports, screens, queries, and invoice generation. Since it's hosted, our clients avoid the significant ongoing expense of maintaining in-house billing system's servers, software, and most notably, supporting staff.
Carriers who operate their own TDM switch, softswitch, or VoIP gateways and do business with other carriers need WebCDR. This type of telecom billing is alternately called termination billing, wholesale billing, inter-carrier billing, carrier-to-carrier billing, and simply carrier billing. WebCDR is not intended for end-user subscriber billing.
WebCDR fees are based on billable minutes submitted for processing in a month. Fees start at around 1/20th cent per minute (1M mins = $520) and drops incrementally with each additional million minutes per month, finally falling to 1/100th cent per minute above 50M (50-million mins = $5200).
The contract is month-to-month with no minimum commitment; you may cancel at any time without penalty. Or simply stop submitting CDRs and fees will stop accruing immediately.
Yes, we charge a minimum of $520 per month which covers up to 1M minutes in a month and includes free tech support and free software updates.
There are no hidden fees in WebCDR. You may, however, decide to subscribe to optional add-ons such as WebCDR Anti-Fraud, and WebCDR Multi-Currency, or Extended CDR storage.
No, Tech Support is free to all within your company who have completed the 4-hour WebCDR training course.
WebCDR supports hundreds of CDR formats from traditional TDM switches, soft switches, VoIP Gateways, and SIP-based switches. If your equipment isn't already supported we can probably build an interface for it in 1-2 days.
No. Since our fees are based on billable minutes and incomplete calls have zero billable duration, there are no extra fees from incomplete calls.
Asides from being hosted, WebCDR's hallmark is its profit margin reporting. Unlike most billing systems, WebCDR rates each call twice: Once for your selling price; again for your buying cost. This allows the system to calculate the gain or loss on each and every call and then use that data to show you profit by country, by customer, and by vendor. Some carriers maximize cash flow; they lead exciting, albeit short lives. Others maximize volume; they lead busy, albeit short lives. Smart carriers maximize their profit margins, and WebCDR is the best tool for this critical task.
We provide Web-based tools that you need to rate calls, produce reports, and generate PDF invoices with your company's name and address as the billing company. WebCDR can also e-mail those invoices directly to your customers. You are responsible for collecting the amount due.
In general terms, we develop and maintain the hardware and software infrastructure behind the service; you use the resulting service to run your business.
Yes. WebCDR automatically encrypts your confidential information in transit from your network to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits. Even before you register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches us it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are NOT directly connected to the Internet, so your private information is available only to authorized users.
Only authorized employees are permitted to access customer information. Authorized employees have been screened and trained on how to handle information properly and are subject to strict limitations and guidelines in the handling of that information.
WebCDR's Vendor Recon invoice is a supplier-facing PDF-based invoice that drives off your buying cost rates. Run one every time you receive a bill from an underlying carrier to verify that they are charging you correctly. When discrepancies are found (and they will be found), WebCDR can generate a matching CDR file that contains every call in the Vendor Recon invoice to back up your dispute with solid evidence.
Yes. Using an automated exchange rate feed from OpenExchangeRates.org, WebCDR allows you to base your account in any currency, and optionally, to select a different default currency for each customer and supplier.
Yes. WebCDR lets you generate beautiful PDF-based invoices at any time for any billing period. Once generated you can email them from within the WebCDR web UI, or even configure your account to automatically generate and/or email invoices to select customers on a scheduled, recurring basis. We can even put your company's color logo in the upper-left corner.